Paw Buddy

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UK Delivery options

UK orders for delivery to a UK address have up to two (2) delivery options –Standard Delivery (usually £3.99) and Next Day Delivery (usually £4.99) . We also offer FREE UK Standard Delivery for orders over £100. Please see below for further information about UK delivery options.

Delivery Times:

Standard Delivery: Typically takes around 3 to 7 working days

Next Day Delivery: Parcel will be delivered typically on the next working day from when the order is placed/despatched and before 3pm.

We occasionally run offers on delivery costs where, for example, we will upgrade you to Express Delivery for the same cost as standard delivery. Please see "Express Delivery".

Delivery times depend on the delivery service selected and the types of goods ordered. We always aim to despatch all goods in stock as quickly as possible.

Couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier’s first visit they may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain). A calling card will be posted through your door to let you know this has been done. If there is no safe place a calling card will be left with the courier’s contact number to arrange re-delivery. Our couriers will deliver until 9pm in most areas!

The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt they will return the goods to us and we will issue a refund. We reserve the right to re-charge the delivery cost for re-delivery.

If a courier fails to deliver "next day" on orders placed before 3pm Monday - Friday (working days). We will issue a refund for difference between "standard shipping" and "next day". 

Our Returns Policy

Please note customers are responsible for the cost of returning the goods to us. We, the seller, will not be responsible for any lost or damaged returned items/parcels made by the customer. Returning any items/parcel will be solely the customers responsibility. Returns must be returned to us within fourteen (14) days from the day of receipt.  If a refund is payable to you we will process the refund as soon as the returned goods have reached our warehouse , and, in any case within fourteen (14) days of the day you give written notice of cancellation. To cancel an order, you must inform us in writing. You must also return the goods to us as soon as possible. The goods must be returned in their original packaging, unused and returned to us at your own cost and risk. 

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our returns policy does not affect your statutory rights. If you return goods claiming they are defective, we will examine the returned goods and will notify you of your resend via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.

To return your product, you should mail your product to: THEBOOTBUDDY LTD, 39 Falcon Road, Battersea, SW11 2PH.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We do not provide any pre-paid label services.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.