We recommend keeping the head untwisted before pulling it off or popping it on. 

Our 3.0 comes with interchangeable heads that you can pop on and off the Boot Buddy body. There are 3 different brushes in our full 3.0 set: 

 Our NEON brush, with soft bristles, perfect for cleaning your sneakers  

Our BLUE brush, with medium bristles, perfect for cleaning your boots 

Our PINK brush, with hard bristles, perfect for cleaning your wellies, hiking boots and the outsole of your shoes. This can also be used dry to brush out suede boots  

Our 2.0 does not come with the interchangeable head feature

Your BootBuddy 2.0 comes with a brush and scraper as well as a built-in water reservoir. The scraper is for getting really clogged up, difficult to dislodge mud. The brush is best used in conjunction with water which you can control by squeezing your BootBuddy once you’ve opened the valve on its neck. Then use the microfiber towel to finish off cleaning and leave your trainers looking squeaky clean.

The scraping tool works really well on clogged up, difficult to dislodge mud and dirt from your trainers. The BootBuddy scraping tool will shift that mud before moving your clean up job on to the brush for a perfect finish.

First of all, please make sure you’re opening the right end! The end with the brush releases to let water out but doesn’t actually undo more than half a turn. The end of your BootBuddy with the scraping tool undoes fully to enable you to fill it with water. If you can’t undo it then try running under a tap before trying again. If you’re still having problems, please get in touch with our customer services team at info@bootbuddy.com

Absolutely. For anything other than suede we recommend using the BootBuddy Clean Solution to deep clean your trainers or running shoes. However, other cleaning fluids can be used. Please make sure they’re properly diluted and make sure to wash out your BootBuddy before you use it on anything else if you’re not intending to use the cleaning solution on them.

BootBuddy 2.0 works really great on trainers. You can also use it on any muddy footwear; boots, wellies, hiking shoes etc. We know that water and suede don’t mix so please bare that in mind if you are cleaning a shoe with any suede. 

It’s easy… The scraping tool end of your BootBuddy unscrews so that you can fill it with 300ml of water. Make sure the valve on the neck is in the ‘closed’ position if you’re not intending to use it immediately.

The brush end of your BootBuddy has a neck that twists to open and close the valve to either release water or to make your BootBuddy watertight. The neck twists anti-clockwise to open and clockwise to close. Make sure you’re holding your BootBuddy with the brush facing up before you open it! 

We ship worldwide. Cost of delivery will be estimated at checkout and depending on the region, parcels will be shipped DDP or DDU.

Once your order is placed, our warehouse will work quickly to get your order out as soon as possible. In the UK, standard delivery can take between 2-5 days, however, in rare cases, deliveries may take up to 14 days.

Yes! Once your order has been processed you will receive an email with tracking information.

Here at BootBuddy, we work to process orders as soon as possible. Once an order is placed, it is unlikely we will be able to edit, change or cancel the order, however, please do get in touch and we will try to help. Please email us with your query and order number at: info@bootbuddy.com

Here at BootBuddy, we work to process orders as soon as possible. Once an order is placed, it is unlikely we will be able to edit, change or cancel the order, however, please do get in touch and we will try to help. Please email us with your query and order number at: info@bootbuddy.com

You can return your items within 14 working days from the date of purchase, but items must be in saleable condition, unopened and unused. Please note returns costs are the customers responsibility, we do not cover the costs of any returns. Please include your name and order number in the returned parcel.

For further details on our returns please see our returns policy on our Ts & Cs page.