Delivery, Returns & Warranty

Delivery

We currently ship to the UK, Europe, United States and selected international destinations.

UK Delivery

Service

Delivery Time

Standard Delivery

3–5 Working Days

Express Delivery

Next Working Day*

*Orders must be placed before 9pm for Same-Day Dispatch.

We offer FREE UK Standard Delivery on orders over £30.

Please note: Orders placed before 9pm are eligible for same-day dispatch. Delivery estimates are based on the shipping service selected and your delivery location. Express service may deliver on Saturdays, while standard services are typically delivered on working days (Monday–Friday). Delivery times are estimates and may vary during public holidays and peak periods. 

 

 

International Delivery

We ship worldwide from the UK.

Delivery times and shipping costs vary by destination and will be shown at checkout before payment.

For customers in the United States, we currently offer FREE SHIPPING on all orders.

For many European destinations, duties and taxes are collected at checkout where applicable, helping to minimise additional charges on delivery.

Please note that some products, including aerosols, may not be available in all regions due to shipping restrictions.

 

 

Delivery Information

We aim to dispatch all in-stock orders as quickly as possible.

If a delivery attempt is unsuccessful, the courier may:

  • Leave the parcel with a neighbour

  • Leave the parcel in a safe place

  • Leave instructions for redelivery or collection

If a parcel is returned to us after repeated failed delivery attempts, we reserve the right to charge for any re-delivery costs.

 

 

Returns

If you're not completely satisfied with your purchase, you may return eligible items within 14 days of receiving your order.

To start a return, please contact us via our support form:

https://bootbuddy.com/pages/contact

Our customer support team will provide you with a Returns Authorisation (RA) number. This number must be clearly included with your returned parcel to help us identify and process your return as quickly as possible.

Returned items must be:

  • Unused

  • In their original packaging

  • In a resalable condition

Customers are responsible for return shipping costs unless the item is faulty or supplied incorrectly.

We recommend using a tracked delivery service, as we cannot accept responsibility for returned parcels lost in transit.

Refunds will be processed to the original payment method once the returned item has been received, inspected and approved.

Original shipping charges are non-refundable unless the return is the result of our error.

 

 

2-Year Warranty

We stand behind the quality of our products.

The following products are covered by our 2-Year Manufacturer's Warranty:

  • BootBuddy® 3.0

  • PawBuddy®

  • SizzleBuddy®

If your product develops a manufacturing fault within two years of purchase, please contact our support team via:

https://bootbuddy.com/pages/contact

Where appropriate, we will repair, replace or refund the product in accordance with your consumer rights.

The warranty covers manufacturing defects and faults arising from normal intended use. It does not cover accidental damage, misuse, loss, normal wear and tear, or unauthorised modifications.

 

 

Non-Receipt Of Goods

If you believe your order has not arrived, please contact our support team as soon as possible via:

https://bootbuddy.com/pages/contact

Claims for non-delivery should be raised within:

  • 30 days of purchase for courier-related delivery issues

  • 90 days of purchase for orders that remain unfulfilled

We will investigate the matter with the courier and provide an appropriate resolution based on the findings. Investigation times can vary but typically take 5–10 working days.